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We (Guangzhou Selected Culture Media Co., Ltd.), established in 2023, are a one-stop online shopping mall operating exclusively in Taiwan. We specialize in natural energy jewelry brands for the Taiwanese market, offering a wide selection of the hottest and most popular products! Our products include jewelry, accessories, bracelets, necklaces, and other exquisite gift items. We are committed to creating a complete one-stop online shopping experience for our customers.
We have a professional e-commerce team, logistics and delivery team, and comprehensive after-sales service. To better serve our customers, we have expanded our business space and enhanced the shopping experience after careful consideration. Adhering to the six-word principle of convenience, affordability, and efficiency, we continue to provide new and existing customers with superior products and after-sales service.
We adhere to the principle of "more fashionable and higher quality" and build a convenient and reliable one-stop shopping platform, eliminating intermediaries and earning the praise of every customer. We believe that details determine success and service creates value. Over the years, our team has earned the trust of more customers through unremitting efforts and integrity, providing high-quality service and competitive product prices.
We uphold our unwavering philosophy of "putting customers first, pursuing quality, respecting customers, and creating exquisite products." Through retail, we provide customers with high-quality, affordable, safe, and reliable products, working together to build a better life for them!
We firmly believe that bringing beautiful fashion and beautiful brand values to everyone is a long-term goal. We are committed to this endeavor and are on the road!
After-sales Service Hotline: vigostone@163.com
Our online customer service hours: (UTC/GMT+08:00) 9:00-18:00
We will respond to you within 24 business hours (1 business hour).
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We (Guangzhou Selected Culture Media Co., Ltd.) thank you for every communication and feedback. We are dedicated to serving you! If you have any needs or questions, you can contact us at any time.
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1. Delivery Area and Shipping Fees
Free shipping is available worldwide.
2. Delivery Time
After placing an order, we will dispatch the product in the order of placement. The delivery time is approximately 3 business days. We offer delivery at any time, within designated time slots, and on Saturdays, Sundays, and national holidays.
3. Delivery Time
Delivery time is approximately 7 business days after order completion.
4. Signature Instructions
When placing an order, please provide an address and contact number where you can sign for the product.
Upon receipt, please inspect the product to ensure that the packaging is intact, the product type and quantity match the order details, and the shopping list is complete. We do not offer unpacking the product for inspection before signing for it. If the seal on the outer box is damaged or torn, you have the right to refuse delivery.
If the seal is intact or if there are any missing items after unpacking, please contact our 24-hour online customer service and keep the package in its original condition.
If you are unable to sign for the product in person, please entrust someone else to sign for it and strictly follow the instructions in the second section. The courier is only responsible for delivering to the address specified on the delivery note. This address can be signed for by anyone, such as at the counter, and delivery to the designated person is not guaranteed.
For safety reasons, your address and phone number cannot be modified after your order is confirmed. Please ensure that you enter the correct address and phone number when placing your order. We apologize for the inconvenience.
Starting today, orders that cannot be delivered due to insufficient information will be held by the courier for 5 days. We will notify you via email. Please reply to the email in your inbox or contact customer service. Orders that have not received a response after 5 days will be returned to our warehouse and refunded. We apologize for any inconvenience this may cause.
5. Returns and Refunds
1) If the product you ordered is defective, you can request a full refund.
2) Return and refund methods and conditions are detailed on the product sales page and the relevant pages during the ordering process.
3) Returned products must retain the original shipping condition of the product, including all gifts, accessories, packaging, and accompanying documents or materials. If you have a physical invoice, it must be returned along with a signed discount note and other required documentation. Otherwise, we may refuse your return or refund request.
4) You understand and agree that if a refund is required due to a return or exchange, or if we are unable to accept all or part of your order, or if the contract is terminated or becomes invalid for any reason, we may process the invoice, discount note, and other required documentation on your behalf.
6. Shipping FAQs
Q1: Can I specify a delivery time when placing an order?
A1: Delivery times vary depending on the "Shipping Company" specified in the order shipping information. Black Cat Delivery: You can choose to have your delivery service delivered during designated time periods (before 13:00 PM and between 2:00 PM and 6:00 PM), excluding Sundays.
Q2: How can I file a complaint with the courier?
A2: The "Transporter" option in the order's shipping information corresponds to a specific courier. Customers can contact Black Cat's local service hotline: 412-8888 (For mobile phones, add 02).
Q3: How long does delivery take?
A3: Normally, delivery is expected within approximately 7 business days from the order's shipment date (excluding Sundays).
Q4: What precautions should be taken when signing for and inspecting the goods?
A4: Please ensure the outer packaging is intact. The recipient may refuse to accept goods if the outer packaging is damaged.
Q5: Do I need to provide identification upon receiving the goods?
A5: No. Black Cat couriers only deliver goods to the address specified on the delivery note. Anyone can sign for the goods at that address, such as a counter. Delivery to the designated person is not guaranteed.
Q6: What should I do if someone else has signed for the goods?
A6: If this happens, please contact the courier listed in the "Shipping Company" section of your order. Please contact Black Cat's local customer service hotline: 412-8888 (For mobile phones, add 02).
Q7: How can I check the delivery status of our partner?
A7: Please contact the courier listed in the "Shipping Company" section of your order. Black Cat can track the status of your shipment via www.t-cat.com.tw.
If you have any questions about specific terms and delivery, please email us at vigostone@163.com. Our customer service team will respond 24/7.
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Thank you for visiting our website (Guangzhou Selected Culture Media Co., Ltd.). You may access or use this website and related services subject to the following Terms of Service and any other terms and conditions set forth on this website. By using the services, such as ordering products on this website, you agree to all of these Terms of Service. This Agreement does not constitute any relationship (partnership, collaboration, employment, or otherwise) between you and us. This Agreement does not constitute you being a representative of us. We reserve the right to modify this website, its policies and agreements, our Privacy Statement, and these Terms of Service at any time. You should regularly review these policies and agreements, our Privacy Statement, and these Terms of Service for updates or modifications.
All software and content (defined as, or including, any text, audio or music, video, images, photos, and graphics) are intellectual property and are protected by intellectual property laws, copyright laws, and international treaty provisions. This website is for personal and non-commercial use only. Use of content for any non-personal and/or non-commercial purpose is permitted only with the express permission of us and/or its third-party licensors. You may not distribute, copy, sell, or license any content on this website without our prior consent or authorization. Any unauthorized activity may result in civil or criminal penalties.
We reserve the right to withdraw or modify any service without notice. We assume no liability if the Site is unavailable at any time or for any period for any reason.
Product Descriptions
We endeavor to ensure that the content and product descriptions on this Site are accurate and complete. However, we do not guarantee that the content and product descriptions are accurate, complete, current, or error-free. If you feel a product offered is not as described, please refer to our Return and Refund Procedure.
Prices
Prices stated on this Site are in New Taiwan Dollars. Unless in the event of obvious error, by accepting your order, you agree to pay the price displayed on this Site. While we endeavor to ensure that all prices displayed on this Site are accurate, we cannot guarantee this accuracy and reserve the right to correct any errors. If we discover an error in the price of any product you have ordered, we will notify you promptly, at which time you will have the option to reconfirm or cancel your order. If we are unable to contact you, we will treat your order as cancelled.
Order Acceptance
Once you enter your personal information and payment information and submit your order, we will send you an email confirming receipt of your order. This email only confirms receipt of your order and does not constitute acceptance. Your order is accepted and your contract with us is complete when we send you an email confirming that the goods have been dispatched. Only the goods listed in the confirmation email sent when the goods are dispatched are included in the contract.
We reserve the right to refuse an order for any reason at our sole discretion. Reasons include, but are not limited to, the following:
a) The goods you ordered are out of stock, or are withdrawn because they do not meet our quality standards, or because one or all of the ordered goods are subject to delivery restrictions.
b) We discover an error in the price or product description.
c) We are unable to obtain payment authorization.
d) You do not meet the purchase criteria set out in the Terms of Service.
If there are any issues with your order, our customer service team will contact you as soon as possible.
Delivery and Collection
When you place an order on the website, you will receive an estimated delivery time. Our team will do their best to deliver within the estimated time, but we cannot guarantee that the goods will be delivered to you within the estimated time.
Every order is insured during transit until the goods are delivered or collected. Upon picking up your item, you will be required to sign a receipt confirmation. Once signed, you assume responsibility for the item. If the person picking up the item is not the original purchaser, or if the item is a gift, you accept the signature of the aforementioned person as proof of delivery and fulfillment of your order, as well as the transfer of liability. We reserve the right to update our delivery policy at our sole discretion without prior notice.
Returns
To provide you with the best online shopping experience, we offer a free, no-questions-asked returns policy. If for any reason you are not completely satisfied with the item, you may return it for a full refund.
a) Items may be returned within 7 days of ordering.
b) Items must be returned in their original condition: unworn/unused, in their original undamaged packaging, with all price tags intact.
To return an item, please complete the return form received upon delivery and return it to our address along with the item in its original packaging. If you do not have your purchase form, please call our customer service team and we will re-email it to you.
Please note that shipping charges are non-refundable for returns.
Your Rights
These Terms of Service are not intended to affect your rights under Taiwanese law.
Liability
The opinions expressed in any media by designers, companies, or third parties whose products are sold on this website, and their affiliates, are solely their own. We are not responsible for any such opinions, and such opinions do not necessarily reflect the views of our company.
We do not guarantee that the use of this website and services will be error-free, or that this website or the servers that support it are free of viruses or other harmful components. We recommend that all users of this website ensure that they have the latest software, including anti-virus software, installed.
Some events may occur beyond our reasonable control, such as inclement weather. In such circumstances, we will make every effort to maintain service, but we will not be liable for any failure to meet these Terms of Service.
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Privacy Statement
We value our customers' privacy. Therefore, we will only collect and use your personal information as described in this Privacy Statement.
1) We collect information from you when it is necessary or in connection with the transaction.
2) We retain your information only as required by law or for the purposes for which it was collected.
You can browse our website without providing any personal information. If you browse our website without logging in, you will be browsing anonymously, and we will not be able to identify you.
We welcome your feedback. If you have any comments or suggestions, please email us at vigostone@163.com.
Personal Information Collection
We do not sell, share, or trade personal information collected online with third parties. Personal information collected online is disclosed only within our group for internal use. When you create an account, we collect basic personal information from you, including:
1) Name
2) Shipping Address
3) Email Address
4) Contact Phone Number
5) Date of Birth
6) Gender
The personal information we collect from you will be used for the following purposes:
1) To ship the products you purchased from us
2) To provide updates on product delivery status and customer support
3) To provide you with information about the products
4) To process your order or provide services and information requested by you or through our website.
In addition, we may use the information you provide to manage your account; verify and process your online payment transactions; review information downloaded from our website; identify your browser; compile website user demographics and surveys; and, if you have indicated that you do not wish to receive such information, to send you information about products or services we believe may be suitable for you.
We may share your name and address with third parties (such as courier companies or suppliers) to facilitate delivery.
Note: Courier companies may request your identity card number for internal customs clearance and verification to facilitate export arrangements. We may retain your order information, but for security reasons, we cannot directly access it. You can log in to your account to access your order details and view your personal order information. You can also manage your address, bank details, and newsletter subscriptions. You are responsible for keeping your personal information confidential and preventing it from being accessed by unauthorized third parties. We are not responsible for any improper use of passwords.
Personal Information Security
We ensure that all collected information is stored securely and confidentially. We protect your personal information in the following ways:
1) Restricting access to personal information
2) Maintaining technology to prevent unauthorized access to computer data
3) We securely destroy your personal information when it is no longer needed for record-keeping purposes.
We use 128-bit Secure Sockets Layer (SSL) technology to process your financial information. 128-bit Secure Sockets Layer (SSL) encryption takes approximately one trillion years to crack and is an industry-standard security measure.
Disclosure of Personal Information
We do not share your personal information with any third party except for the companies and third parties that provide delivery services on our website.
In exceptional circumstances, we may be required to disclose personal information, for example, when there is reason to believe that disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
If you believe we have violated our privacy policy, please email vigostone@163.com.
Computer Data Collection
When you visit our website, our servers automatically record information sent by your browser. This information includes:
- Your computer's IP address
- Browser type
- The webpage you visited before visiting our website
- Pages you visit within our website
- Time spent on these pages, products and information searched for on our website, access times and dates, and other statistics.
The collected information will be used for analysis and evaluation to help improve this website and the services and products we offer. This information will not be combined with other personal data.
Changes to Privacy Statement
We reserve the right to amend and modify this privacy statement at any time.
Complaints Regarding Privacy Breach
If you are dissatisfied with how we handle customer privacy or complaints, please contact us by email at vigostone@163.com.
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vigostone@163.com